INSIGHTS

January 16, 2016

 

 

Recently we discussed the benefits and impact Social CRM practices are bringing to the workplace (if you missed it see LINK HERE). One related consequence of this explosion of enterprise social technology is the strengthening of the Bring Your Own Device movement (BY...

September 5, 2015

The  Pareto principle, also known as the 80/20 rule, is the reason we’ve invested significant time, effort and budget into deployment of, and training on CRM systems. When 80% of all business is conducted with 20% of your customers it is essential to identify and commu...

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